Enhancing Elevator UX: A Digital Revolution in Vertical Mobility

Addressing the Core Issues

We started by analyzing common elevator pain points and real-world scenarios. Our research showed that users frequently struggled with:

• Confusing call buttons outside the elevator – Users often press both buttons in uncertainty, not knowing which elevator will arrive or where it is currently located.
• Door open/close button confusion – Icons alone often cause hesitation, leading to incorrect button presses and delays.
• No real-time status updates – Users inside and outside the elevator have no idea how long they need to wait or where the elevator currently is.
• Lack of accessibility and feedback – Visually impaired users struggle with unlabeled buttons, and many elevators lack haptic or audio feedback.
• Single-side control panels – Elevators often place controls on one side, making it inaccessible to users approaching from the other side.
• Underutilized elevator interiors – Most elevators have blank spaces that could be used for information or engagement.

Our Solutions: A Smarter, More Accessible Elevator Interface

Consider a user approaching an elevator in a high-traffic commercial space. Previously, they might hesitate, uncertain about which call button to press and unaware of the elevator’s current location. The introduction of a digital status screen above the call buttons now offers immediate clarity, displaying estimated wait times, real-time elevator position, and directional movement, eliminating uncertainty and inefficiencies.

Upon entering the elevator, the user encounters a dot matrix panel with backlit buttons, providing immediate visual confirmation upon selection. A progressive circle animation dynamically indicates travel progress, offering a clear representation of journey duration. Additionally, haptic feedback and audio announcements enhance the interaction, ensuring accessibility for all users.

To improve usability for individuals with visual impairments, Braille-integrated labels are incorporated into the control panel, ensuring an inclusive experience. Furthermore, dual control panels on both sides of the elevator enhance accessibility by providing convenient access regardless of entry position. The door open/close buttons, now equipped with backlit text labels, eliminate ambiguity and reduce operational hesitation.

In addition to functional improvements, the elevator interior has been designed to enhance engagement. Interactive digital panels positioned on both sides of the elevator display real-time promotions.

Final Thoughts: Elevators Designed for the Future

By addressing real-world usability problems, our redesigned elevator interface transforms what was once a frustrating experience into an intuitive, efficient, and accessible journey. With clear labels, real-time status updates, progressive feedback, and dual control panels, we’ve created a system that prioritizes user clarity and convenience. The inclusion of interactive panels not only improves usability but also adds value to commercial spaces. This is not just a design update—it’s a fundamental shift in how users interact with elevators, making vertical mobility smarter, smoother, and more engaging for everyone.